FAQs

Q. Will there be a fee for services?

A. People receiving services at Coleman Behavioral Health are responsible for paying for the services received. Staff will assist you in utilizing insurance or enrolling in other programs to subsidize the cost of services when available. All people receiving services are responsible for providing us with current information on income, insurance, or Medicaid eligibility at the time of the services. Those with insurance are also responsible for paying all insurance co-pays and deductibles.

Q. Can I use my insurance?

A. Coleman Behavioral Health participates with a number of insurance companies. If Coleman Behavioral Health does not have an in-network provider available in the needed time frame, staff will talk with you about alternatives, like paying out-of-network; consulting your insurer about paying for a non-network provider; or possibly seeking a referral to another provider in your network.

Q. Who do I talk with if I am not happy with services?

A. A staff person will review Coleman’s Client Rights policy, explaining how you can talk with the Client Rights officer, and how you can talk to a Client Rights advocate outside of the company. The policy is posted in waiting rooms and other place within the buildings.

Q. What are "outcomes, "and how does Coleman Behavioral Health use the information?

A. There are many ways to check on how you are doing and progressing with your treatment. The DLA-20 is one of the instruments used to help you and your service providers see how you are doing in treatment.